User Accounts

1. How do I sign up?

First, you’ll want to get the Waya app on your device which you can download via Play Store or iOS. Enter your valid US phone number and an OTP will be provided. Proceed to complete registration by filling in your full name and a valid email address. We will send you a temporary password to your email which you’ll use to login and create your own password. Finally, complete your profile to create an account.

2. What are the options to fund my account?

Fund your account from your bank, mobile wallet, or debit card, or initiate ACH or wire transfer. Store your money securely in your Waya Wallet.

3. What should I do when I can’t log in to my account?

Follow the on-screen instructions to update your account if you are using a different phone number other than the one we have on record. Our staff will respond to your email as soon as you have finished making the necessary changes to your profile.

4. Where can I find my account details?

You can find your account details from your account tab on your dashboard.

5. Can I have multiple users on my account?

You can only have One Waya account.

6. Can I add my bookkeeper to my Waya account?

Yes, we do have bookkeeper accounts which give access to your history and statement transactions, but cannot initiate any money movements or change user permissions.

7. What should I do when my account is under review or locked?

For a fintech like Waya, Data Protection, Privacy and Security are key; as such, we sometimes restrict the use of an account if we suspect unusual activity. We completely understand how annoying this can be, and we only make such a decision after a thorough investigation. However, as rare as these cases are, our team will reach out to you via email with additional information concerning the status of your account.

8. When a customer is unable to verify OTP?

When the customer is unable to verify the OTP there is a link provided that the customer can request for OTP to be resent.

9. How to verify if one has added a recipient/beneficiary?

Anytime you add a beneficiary or a recipient, the system will notify you that the beneficiary data you are trying to add has been added successfully.

10. What can a customer do when he/she is unable to add their card/bank details?

One will receive a descriptive error prompt from Plaid indicating the next steps to be followed.

11. How do you bypass the license tab to add beneficiaries?

There are no license tabs when adding beneficiaries.

12. How Do I link my external Accounts?

This can be done in two ways :

 a). On the settings page > Click on linked cards > Link bank account.

b). When sending or adding funds to/from external sources there is a button to link a bank account.

13. Is it possible to open a Business Account? If Yes, who or which companies are allowed to open a Business Account?

For now, one can only open a Personal Account. However, We are on the roadmap of getting to business accounts and be sure to be notified once it is made possible.

14. Why was my Identity verification attempt unsuccessful?

Unsuccessful identity verification is as a result of providing information that did not match the authoritative sources we use for verification and this might be from:

  • Submitting a phone number that is not associated with your name and address.
  • Submissions that may have contained errors or typos.
  • Submitting expired documents.
Go Back to FAQs

Banking Simplified

Looking for a better way to bank? You're at the right place.
It's simple, download Waya and open an account in minutes.
Get Waya